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Let's talk about it podcast: Rights and Concepts Related to Services for Women and Girls


In this podcast, we will talk to you about a few key concepts that relate to accessing services in a way that ensures you feel comfortable! Remember! You are in control of decisions about your body, what services you do or do not want, and anything else related to your situation.

Click on the play button below to listen to the podcast.

00:00:04 Welcome to
00:00:05 Let’s Talk About It Podcast brought to you by Laaha
00:00:11 Life is an open online platform where women, women and girls
00:00:15 get together to help the health, well-being and safety.
00:00:20 Please remember, all content provided on the platform is based on
00:00:23 scientific knowledge for educational purposes only.
00:00:27 It is not intended to substitute for professional advice
00:00:30 or treatment.
00:00:35 My name is Lydia, and I'm here to talk to you
00:00:38 about a few key concepts that relate to accessing services
00:00:41 in a way that ensures you feel comfortable.
00:00:47 If you need help and unsure where to start,
00:00:50 there are government services and organizations
00:00:52 who specifically support women and girls
00:00:55 Through them, women and girls can receive different services, including emotional
00:00:59 or psychological support, legal information, health services and more.
00:01:04 These could be available through women and girls centers,
00:01:07 health facilities, through schools or community organizations.
00:01:11 It will look different from place to place,
00:01:13 but the objective is to support women and girls like you.
00:01:17 Let's go through the main questions you may have about these services,
00:01:21 especially those providing emotional and psychological support.
00:01:25 What kind of services are available for women and girls?
00:01:29 First, these can be a source of information, support,
00:01:32 comfort and help provide direction and options to address your needs.
00:01:37 The services available will vary from place to place and where you go.
00:01:41 Some of the services that could be available include emotional
00:01:45 or psychosocial support, health, legal aid and safe shelter.
00:01:50 In some locations,
00:01:51 you may be able to get multiple types of services in the same place,
00:01:55 but in many different places will have different services.
00:01:59 If you are under 18, you can still access services
00:02:02 if you have experienced violence, even if you don't have an adult
00:02:06 you trust to bring along with you. Your service provider will work with you
00:02:10 to identify a trusted adult or to access needed services without one.
00:02:15 Who would I talk to for support or information?
00:02:19 If you go to a service provider
00:02:21 or organization that provides psychosocial support,
00:02:24 a staff person may be called a caseworker or social worker.
00:02:28 They will assist you in sharing information based on your needs
00:02:31 and choice and support you to decide the best way forward.
00:02:35 This will be someone who has been trained
00:02:36 to provide information and support to you.
00:02:39 If you have experienced abuse and want help,
00:02:42 if you are more comfortable going to a health center or
00:02:45 another service such as the police or school,
00:02:48 you could speak with a doctor, nurse or midwife,
00:02:51 or another person with whom you trust and feel comfortable.
00:02:55 What does working with a social worker or caseworker look like?
00:02:59 First, you only need to provide information
00:03:01 that you are comfortable and voluntarily sharing.
00:03:04 Second, the caseworker will follow a structured method for providing support
00:03:08 to women and girls, including those who have experienced violence.
00:03:12 This is called case management.
00:03:13 In this process, the caseworker will be responsible
00:03:16 for making sure that you are informed of all of the options that are available.
00:03:20 She will explain different services, including any risks,
00:03:24 and support you to identify issues and find solutions.
00:03:27 The caseworker will not be able to solve all problems,
00:03:30 but she will work with you to find ways to address your concerns and needs.
00:03:34 Who will be in charge of making decisions about what I do?
00:03:37 You. You are in control of decisions about your body.
00:03:41 What services you do or do not want,
00:03:43 and anything else related to your situation.
00:03:46 A service provider should provide you with all relevant information
00:03:49 so that you are able to give permission for something to happen
00:03:52 or to agree on a way forward.
00:03:55 This is called informed consent.
00:03:57 If I talk to a service provider, will they tell anyone?
00:04:01 People providing psychosocial health and legal services
00:04:05 are bound by an ethical principle called confidentiality.
00:04:09 Confidentiality means that service providers
00:04:12 protect information gathered about women and girls and agree
00:04:15 only to share information about a client's case with their permission.
00:04:19 Sometimes they do need to share information.
00:04:22 In case you intend to harm yourself or others.
00:04:25 Or if there are laws that mandate them
00:04:27 to report specific types of violence, such as child abuse.
00:04:31 The key is they should clearly explain mandatory reporting requirements
00:04:35 at the beginning of your discussion
00:04:37 and before you have given your consent to proceed
00:04:40 so you can decide how you want to proceed.
00:04:51 If you have more questions or would like to talk to someone,
00:04:54 please feel free to find the contact details of a service provided near you
00:04:58 by clicking on Need Help or to search for more articles
00:05:01 using the search function or the chat bot.